Trobule Instaltion - Question | JoomShaper

Trobule Instaltion

RP

Rene Pfenninger

Template 6 days ago

Good morning

We are os happy with your preoduct, very cool! I am face i am facing problem i not get over. I make the isltaltion on the Server and i have every time other trouble.

I have allready check with the Provider, we not can see the problem. Database is ther, Files ar ther, configuration file data is ok.

But it not works.

I have by the instlaton this message: -The istaltion went wrong -the savtycode is not same

WEbist on the dvloping Server: https://www.exquisit-webdesign.ch/kunden/hundeschule-betzholz/

i use: ensure_quickstart_j4_v2.0.0.zip

MYSQL: Database VErsion 8.0.36 PHP 8.1

We have many more joomla instations form customer her, all works her and the grund php configruation is ok.

In the Logs i finde this:

Im PHP log habe ich noch folgendes gefunden:

[04-Sep-2024 15:15:09 Europe/Zurich] PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/administrator/manifests/libraries/fof.xml" in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/libraries/src/Installer/Installer.php on line 2046 [04-Sep-2024 15:15:09 Europe/Zurich] PHP Warning: Trying to access array offset on value of type bool in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/libraries/src/Installer/Adapter/LibraryAdapter.php on line 515

Funny i not know, but we have this porblem bevor, but ther w can solfe this over a other Template form a other producer than get the bundel.

But i think we are very happy when wie know nex time wat is the problem.

Thank you for taking time

And best regard René

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10 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 6 days ago #166764

Hi there!

Thanks for your appreciation.

I could not understand the whole thing clearly though. I have just visited your given link https://www.exquisit-webdesign.ch/kunden/hundeschule-betzholz/ and it seems the installation is already completed there. Please check the screenshot:

https://share.cleanshot.com/nLJ35qCY

You just need to click on complete and open admin button there as indicated.

Best Regards

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RP
Rene Pfenninger
Accepted Answer
6 days ago #166769

Hello Thank you very much.

Sorry we have check this wit the provider yesterday. I was checking again this morning. Not working.

Sorry maby a cache trouble, i not understand this.....

Pleas Sorry for disturbing you and thank you very much for taking time for me!

Best Regard

René

PS: Tahk you for this very fas help!!!!!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 6 days ago #166772

Hi René,

No issues:) Glad that your issue has been solved already.

You may accept the most useful answer in order to close the post.

Have a nice day!

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RP
Rene Pfenninger
Accepted Answer
6 days ago #166773

Sorr know i see difrent errors in the Backend!

I have update the Login data in the feeld above, wit Backend login

If i go to the Extensions Update, i have a errors!

https://www.exquisit-webdesign.ch/kunden/hundeschule-betzholz/administrator/

An error has occurred.

0 Missing field in database: Joomla\CMS\Table\Extension   extension_id. 

If i go to pagbuilder

Warning: Wrong COM_STMT_PREPARE response size. Received 7 in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php on line 137

More problem in pagbuilder in the Content

Warning: Undefined property: Joomla\CMS\Object\CMSObject::$checked_out in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/administrator/components/com_sppagebuilder/views/page/view.html.php on line 106

Warning: Undefined property: Joomla\CMS\Object\CMSObject::$language in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/administrator/components/com_sppagebuilder/views/page/tmpl/edit.php on line 52

Warning: Undefined property: Joomla\CMS\Object\CMSObject::$text in /home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule-betzholz/administrator/components/com_sppagebuilder/views/page/tmpl/edit.php on line 120

No Ediotor in the contetn SPpabuilder etc.

Sorry for disturbing you again, Thank you for checking.

Best Regard René

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 days ago #166825

Hi,

Sorry to hear that.

Kindly, lower your PHP version down to PHP 7.4 and clear your Joomla plus the browser caches, then check again. The Ensure template is not compatible with PHP 8.x yet officially.

Let me know if it helps!

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RP
Rene Pfenninger
Accepted Answer
5 days ago #166834

Hello Thank

sorry one mor equesten:

I mean we not can need php7 templates anymore.

So if i am on this Site:

https://www.joomshaper.com/page-builder/layouts

Wher ni can finde the inforamtion about the template sytem and php version?

Thank you for your answer

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RP
Rene Pfenninger
Accepted Answer
1 day ago #167244

Hello Thank you

I was i hollyday and i not finde a nswer to this?

Pleas can you check my questen her one more time?

sorry one mor equesten:

I mean we not can need php7 templates anymore.

So if i am on this Site:

https://www.joomshaper.com/page-builder/layouts

Wher ni can finde the inforamtion about the template sytem and php version?

Thank you for your answer

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 21 hours ago #167287

Hi,

Sorry for the delayed response.

Can you try with PHP 8.0 at least?

The layouts you mentioned in your reply is not Joomla template actually, but page templates those are free with SPPB Pro. However, you will get compatibility options for our Joomla primary template in the details of each of them:

https://www.joomshaper.com/joomla-templates

For example:

https://www.joomshaper.com/joomla-templates/ensure

https://share.cleanshot.com/9Hy8Ty16

Best Regards

0
RP
Rene Pfenninger
Accepted Answer
17 hours ago #167347

Hello No Problem

Sorry, thet i not have know this.

you make a graet job.

I have know make a new version. investa_quickstart_j4_v1.0.2.zip

https://www.exquisit-webdesign.ch/kunden/hundeschule/installation/index.php?view=setup&layout=default

Wat i not undrestand, i take ohter tmeplats also Template Monster SPPagebuilder Templates, if make this i have no problem.

But with your product, i not get this don direct by my self.

I have on this server about 20 Customer instaltion, Joomla / jommla SPPAbuilder working.

Know agin i have by teh insltin this error:

So the serfer is ok her the Date for this

I have this error Warning: simplexml_load_file(): I/O warning : failed to load external entity "/home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule/administrator/manifests/libraries/fof.xml"

This is a liteblib frustarting.

Sorry for disturbing you agin.

In hte hidden conetent i have the new infoartion form the Server:

PHP Version Server 8.1

Pleas is it possible that you taking a look again?

I am very haapy if i can strart the work.

Thank you very much

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RP
Rene Pfenninger
Accepted Answer
1 hour ago #167409

Sorry for pushing

Is it poosible toi check the last ticket above?

Her the Text and informaitins again.:

Hello No Problem

Sorry, thet i not have know this.

you make a graet job.

I have know make a new version. investa_quickstart_j4_v1.0.2.zip

https://www.exquisit-webdesign.ch/kunden/hundeschule/installation/index.php?view=setup&layout=default

Wat i not undrestand, i take ohter tmeplats also Template Monster SPPagebuilder Templates, if make this i have no problem.

But with your product, i not get this don direct by my self.

I have on this server about 20 Customer instaltion, Joomla / jommla SPPAbuilder working.

Know agin i have by teh insltin this error:

So the serfer is ok her the Date for this

I have this error Warning: simplexml_load_file(): I/O warning : failed to load external entity "/home_pr6/e/x/exquisit-webdesign.ch/htdocs/kunden/hundeschule/administrator/manifests/libraries/fof.xml"

This is a liteblib frustarting.

Sorry for disturbing you agin.

In hte hidden conetent i have the new infoartion form the Server:

PHP Version Server 8.1

Pleas is it possible that you taking a look again?

I am very haapy if i can strart the work.

Thank you very much

Information Lgin pleas check hidden conetent above.

Sorry, for asking agin, you mkae a very good job, but i am very happy if we can start wokr with this template.

If you need somitng let me know.

Thank you

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